Missed calls don’t appear on profit-and-loss statements — but their impact is real.
Each unanswered call represents:
- A potential booking
- A table reservation
- An upsell opportunity
- A guest choosing a competitor
Why These Losses Go Unnoticed
Hotels track:
- Occupancy
- ADR
- RevPAR
But they rarely track missed intent.
When a call goes unanswered, there’s no visible metric — only silent loss.
Restaurants Face the Same Problem
During peak dining hours:
- Staff can’t answer phones
- Reservations are missed
- Walk-ins crowd the host stand
AI reception ensures calls don’t compete with in-person service.
The Compounding Effect
One missed call doesn’t hurt much.
Hundreds over months do.
They reduce:
- Direct bookings
- Guest loyalty
- Operational efficiency
Preventing Revenue Leakage
AI frontdesks convert missed intent into captured opportunities — automatically.